When the parent dashboard goes quiet, the child app is almost always still installed — Android or the phone maker has stopped it in the background.
Do not uninstall and reinstall as the first step. That throws away Device Admin / Device Owner setup and usually comes back with the same OEM battery problem.
On the child's phone, in this order
- Accessibility. Settings → Accessibility → Safe Lagoon → On.
- Battery. Settings → Apps → Safe Lagoon → Battery → Unrestricted (not Optimized). Turn off any battery saver / adaptive battery that applies to Safe Lagoon.
- Still a device administrator. Settings → Security → Device admin apps (wording varies) → Safe Lagoon still enabled. If you used Device Owner, it cannot be switched off without a factory reset.
- Device Monitor module. If calls, texts, or gallery stopped but screen time still works, the sideloaded module may have been removed. Reinstall it: Device Monitor module.
- Vendor extras. Xiaomi, Oppo, Vivo, Samsung, Huawei, and Honor kill background apps unless you also allow Autostart and lock the app in Recents. Open the matching article under Recommended settings.
Check Finn (the child-app home screen). It shows whether a schedule, time limit, or block-all is active — that is not "stopped working".
Android 15 and missing notifications
If the child still has protection but notification contents are hidden on the child's phone, that is Screen Mirror, not a crash. Turn Screen Mirror off. Details: Android 15: Screen Mirror hides notifications.
If nothing above restores reporting
Email support@safelagoon.com with the child's device brand, Android version, and a screenshot of Finn. Check status.safelagoon.com if login or the dashboard itself is down.
