On Android we can show call history and SMS, and we can keep a black/white list in the Parent app and Web Center. We cannot reliably block incoming calls or incoming texts.
Android only lets the default Phone app screen incoming calls. Third-party apps cannot become the SMS app in order to block texts. If you paid expecting a working block list for callers or SMS, email support@safelagoon.com.
Emergency numbers (911, 112, and local equivalents) are never restricted.
What you need
Install the Device Monitor module on the child's phone. Without it, calls, SMS, and gallery are not available. Install guide.
If the child's phone is supervised by Google Family Link, allow installs from unknown sources so the module can be sideloaded. Family Link steps.
View activity
- Parent app: open the child's profile → Calls & SMS.
- Web Center: safelagoon.com/webcenter → child's profile → Communication.
RCS / "Advanced messaging" often hides SMS from us. Not seeing all texts.
Black list and white list
These lists still exist (Parent app → Calls & SMS → Set Rules, or Web Center → Calling Rules). Treat them as visibility / policy hints, not a guarantee that the phone will reject the call or SMS.
- Black list: numbers you want flagged.
- White list: numbers you always want available in the UI (for example a parent number).
Group chats, MMS, and in-app messengers (WhatsApp, Snapchat, and similar) are not SMS. Use Screen Mirror or AI Shield for those.
