Uninstalling does not cancel a subscription. Cancel first if that is the goal.
If monitoring "stopped" and you only want it working again, do not uninstall. Follow Safe Lagoon stopped working.
Child phone — Device Admin install (the usual setup)
- Open the blue Safe Lagoon app.
- Open Settings (gear).
- Enter the parent account password.
- Tap Stop App.
- Uninstall Safe Lagoon like any other app.
- Also uninstall Device Monitor / Call Manager (
net.safelagoon.modulex) if it is still listed under Apps.
Forgot the password: reset it then come back.
Child phone — Device Owner (tamper-resistant) install
Stop App is not enough. Android will not let you uninstall a device-owner app. The only way off is a factory reset of that phone (you will wipe the child's data). If you are not sure which setup you used, email support@safelagoon.com before you reset.
Parent phone
Uninstall the orange Parent app like any other app. That does not unprotect the child's device and does not cancel billing.
