Email: support@safelagoon.com
That is the only address we monitor. hello@safelagoon.com and hi@safelagoon.com are not.
Include:
- Account email
- Child device brand and Android version
- Whether the problem is on the orange Parent app, the blue child app, or Web Center
- Screenshots (Finn on the child phone, the block screen, Play subscription page)
You can also use the Help item in the Parent app (HelpCrunch chat) or the chat bubble on safelagoon.com.
Outages
If you see 502, cannot log in, or the dashboard is empty for everyone, check status.safelagoon.com first.
Billing
Cancel yourself if you can: How do I cancel my subscription?. If Play is still charging after that, say so in the email — we refund from Play Console, we do not need you to reinstall anything.
