How do I cancel my subscription?

Where you cancel depends on where you paid. Cancelling in the wrong place looks like "it did nothing".

If you subscribed in the Google Play Store (Parent app)

1. On your phone, open the orange Parent app.
2. Open the menu → Subscription / Billing.
3. Tap Manage or cancel subscription. That opens Google Play.

Or open Play directly: play.google.com/store/account/subscriptions → Safe Lagoon → Cancel.

The Web Center Unsubscribe button will not cancel a Play subscription.

If you subscribed on the website (card / Stripe)

1. Log in to Web Center.
2. Open Finances (Billing).
3. Click Unsubscribe on the main plan. Add-ons cancel with it.

You keep paid features until the date shown on that screen.

Still being charged

Email support@safelagoon.com with the email on the account and whether you paid via Play or the website. Do not uninstall the apps to "stop billing" — that does not cancel Play or Stripe.