How to Change a Password or PIN

Reset the account password

1. Open safelagoon.com/login.
2. Tap I forgot my password.
3. Enter the email on the Safe Lagoon account.

Check spam and promotions. If the email does not arrive, wait a few minutes, request it once more, then email support@safelagoon.com. Do not use hello@ or hi@ — those addresses are not monitored.

Change the child's PIN (remote)

Kids watch over your shoulder. Change the PIN from your phone, not from the child app.

1. Open the Parent app.
2. Open the left menu → Remote PIN change.
3. Set the new PIN.

PIN-protect the Parent app itself

That is a separate lock so the child cannot open your dashboard. PIN Protect your Parent app.

Change the login email

The login is the email the account was created with. To change it, email support@safelagoon.com.