The block screen states the reason. Screenshot it before you email us.
Usual causes:
- Time limit used up
- A schedule is active
- Block all / pause from the parent dashboard
- App is blacklisted
- App is in review (newly installed — approve it in Parent app notifications or Web Center alarms)
Finn on the child phone shows remaining time and whether a schedule or block-all is on.
Delayed rule push can look like a stale block. If none of the above fits, email support@safelagoon.com with the screenshot, app name, and exact time.
